John Heer is coming to Australia in October 2016. He is "the" industry expert in Hospital Leadership and Business Excellence....
John Heer is the world’s only CEO to have won the Baldrige National Quality Award three times. This was accomplished at two different organisations, one of which was the first and only Healthcare organization to win the award twice.
The implementation of business excellence in organisations led by Mr Heer has produced numerous achievements including:
President Obama congratulates the 2012 Baldrige Award Recipients Lockheed Missiles and Fire Control, MESA, North Mississippi Health Services, and the City of Irving, TX. This video was played at the 25th Quest for Excellence during the Award Ceremony on April 8, 2013.