John Heer is coming to Australia in October 2016.  He is "the" industry expert in Hospital Leadership and Business Excellence....

John Heer is the world’s only CEO to have won the Baldrige National Quality Award three times. This was accomplished at two different organisations, one of which was the first and only Healthcare organization to win the award twice.

The implementation of business excellence in organisations led by Mr Heer has produced numerous achievements including:
  • 99th percentile in employee engagement
  • 90th percentile physician satisfaction scores
  • 99th percentile customer satisfaction scores
  • Increased Bottom-Line by 132%
  • Fortune Magazine's "100 Best Companies to Work For" list three years in a row
  • Thomson Reuters 100 Top Hospitals list & Everest Award Winner
  • The American Hospital Association/McKesson Quest for Quality award
  • The Verispan list of the top 100 Integrated HealthCare Networks
  • Harry S Hertz Leadership Award 2016
  • 3 Baldrige Awards
President Obama congratulates the 2012 Baldrige Award Recipients Lockheed Missiles and Fire Control, MESA, North Mississippi Health Services, and the City of Irving, TX. This video was played at the 25th Quest for Excellence during the Award Ceremony on April 8, 2013.
 

Sydney

John is going to be in Sydney from 13 October to 17 October then 27 October

Melbourne

John is going to be Melbourne from 18 - 21 October​
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Canberra

John is going to be in Canberra 24,25 and 26 October